Cancellation & Refunds

Cancellation Policy

MUSTAFA SIDDIQUE believes in helping its customers as far as possible. Because IdeaPost sells prepaid credits rather than subscriptions, the policy below applies to credit purchases:

• There are no recurring subscriptions to cancel. Credits are bought as one-time packs. You are only ever charged when you choose to buy a pack.
• Unused credits from a purchase may be refunded if you request it within 7 days of purchase and the credits from that pack have not been spent. Refunds are pro-rated to the credits still unused from that purchase.
• Credits are never charged for failed generations. If a generation fails (model error, timeout, or moderation block), the credits are automatically refunded to your balance — you are never billed for output you didn't receive.
• Credits that have already been spent on successfully delivered content are non-refundable, as AI output is delivered instantly and cannot be returned.
• In case of technical issues or service malfunctions, please report them to our Customer Service team within the same day of experiencing the issue. The request will be entertained once our technical team has verified the issue at their end.
• If you feel delivered content is not as described or not as expected, bring it to our customer service within the same day of generation; our team will review and take an appropriate decision.

Refund Policy

Refund Conditions

• Unused credits from a pack may be refunded if requested within 7 days of purchase
• Refunds are pro-rated to the credits still unused from that specific purchase
• Credits already spent on delivered AI content are non-refundable
• Credits for failed generations are auto-refunded to your balance, not to your card
• Technical service issues must be verified by our technical team before refund approval
• All refund requests are subject to review and approval by our Customer Service team
• Approved monetary refunds are processed to the original payment method used

How to Request Cancellation or Refund

Contact Our Customer Service

To request a cancellation or refund, please contact our Customer Service team immediately:

Required Information

When contacting us, please provide:

• Order number or transaction ID
• Date of purchase or subscription start
• Reason for cancellation/refund request
• Your account email or wallet address
• Any supporting documentation (screenshots of issues, error messages, etc.)
• Description of the AI-generated content quality issue (if applicable)

Digital Service Considerations

Policy Changes

We reserve the right to modify this cancellation and refund policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new policy.